Your Amazon Package not delivered? Here’s what you should do.

by Lalit Banjara Rathore

are you tired of waiting for Amazon parcel, and looking for a solution of Amazon Package not delivered in your home? and Amazon package says delivered but not here.

Or want to know about why Amazon Package not delivered, what you should do in this situation.

then you are in the right place.

if Amazon orders not delivered and worry about why never received the Amazon package.

we are going to share all your questions solutions in this post.

So let’s know, about the solution of, Amazon Item Shows as Delivered, But it not arrived.

So if you bought something and your Amazon package has not arrived, and want to know what can you do? what are possible ways are available to you? then keep reading to find out what you should do.

You Order an item, but it hasn’t been shipped.

You have ordered something and even after several weeks and months, your product has not been shipped by the seller?

then don’t panic, if you place an order and seller is not shipped your product then don’t worry. Amazon will not charge your credit card until the order has been confirmed.

At this point, you can still cancel the order by following the below steps.

Steps to Cancel the order, which seller hasn’t shipped yet:

  • Log in to your Amazon account.
  • After login goes to Account and lists.
  • After that click on Your Account.
  • here click on Your order that you want to cancel then click on the Cancel Order button.

Amazon Item Shows as Delivered, But it not arrived.

If you place an order and Amazon Item shows as Delivered and your Amazon Package not arrived.

in this situation, you should check on your side for the following things before you make an action.

  • Check the Shipping address of your product.
  • Check shipping status again for a notice of attempted delivery.
  • Check with your neighbor.
  • Check on your letterbox; because some deliveries use different carriers, including the regular postal services.
  • Wait 24-36  hours. Sometimes it shows as Out for delivery or Delivered while still in transit.

If, after 36 hours your Amazon item is not delivered and not anyone contacts you for delivery of the product, you need to contact Amazon directly.

Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact us. and then contact Amazon for your order.

You can directly know your item delivery status on your Amazon account dashboard. for doing this.


Click on the order you’re having problems with, and scroll down the page. after that select, an issue Choose Where’s My Stuff in the drop-down menu. Then, in the menu next to Select issue details and choose Tracking shows delivered but item not received.

Here you can find three options for reaching out via email, phone, or live chat. after submission of the request, Amazon investigates the case and issue a refund for your product if you want.

It’s Safe to Buy “Fulfilled by Amazon” Items.


Amazon items sold by both Amazon itself and by third-party retailers that we called sellers.

If you want to order an item from Amazon, then you might notice a Fulfilled by Amazon on products, you’re buying.

The message shows that the product is being sold by a third seller. but, it is being sent to your house from an Amazon fulfillment center. and as a buyer, it means you all to be able to track package progress through your Amazon account. and Amazon is responsible for customer service and product returns.

But if you buy from a third party seller and the item you ordered is not fulfilled by Amazon, then Then sometimes you may face problems.

But don’t worry, you are protected by the company’s A to Z Guarantee Protection.

What is Amazon A to Z Guarantee Protection?

About Amazon A to Z Guarantee:

If you bought an item from a third-party seller, and the product has not “Fulfilled by Amazon protection. then it means, you cannot able, to use your Amazon account portal to track a parcel using Echo or anything else.

A third party seller who has not fulfilled by Amazon can charge your card and tell you they have shipped your item. without actually post or ship anything on your address. So what you should do while making an order.

Every time, when you want to buy an item from Amazon you should try to order items with labels of “Fulfilled by Amazon” message on the product you’re buying. this label on a product implies that this product sold by third-party retailers, but it is being sent to your house by Amazon Fulfillment Center.  

with that, you can track your package’s progress through your Amazon account portal. and Amazon is responsible for customer service and product returns it means your money is completely safe. So please careful while ordering an item on Amazon. As much as possible, try to buy only Amazon Fulfillment Product

Amazon A to Z Guarantee Protection.


If you did not buy an Amazon Fulfilled Item from Amazon then it means, you won’t be able to track your Amazon orders from your Amazon account using an Echo or anything else.

Read: Download IDM Trial Reset – Free For Lifetime Software 2020

If you did not buy an Amazon fulfilled item from an Amazon Seller via the Amazon Website, it gives you A to Z Guarantee mandates and you can eligible for compensation of up to $2,500.

How to Make An A to Z Claim.

If you want to make an A to Z Claim, then you first need to contact the seller through your Amazon account, then ask again about your product deliver status and give the seller 48 hours to respond to your query.

If the seller does not give you a satisfactory response, then you can file a claim. but before do this you need to check the following five conditions to file a claim.

  • Your item did not receive within 30 days or three days from the estimated delivery date.
  • Received product is damaged, defective, or materially different from the one you ordered, and the wrong product was delivered to you.
  • You returned an item to Amazon but din to receive a refund.
  • You need to return an item abroad internationally, but the seller does not provide a U.S address or international shipping label or address.
  • Seller miscalculated customs/shipping charges, and you had to pay those fees upon delivery.

If the above following given conditions are meet with your issue then you can file A to Z claims within 90 days of the estimated delivery date.

If you want to make a Claim, follow the below steps to file Amazon A to Z claim.

First, Log in to your Amazon account.

Go to Accounts and List > Your Account > Your Orders.

Here you should find the order that you want to make claim against and click on File/View Claim.

Here in the first box, you need to explain why you are making a claim.

In the second box, choose Request Refund through A to Z Guarantee.

Missing Packages Shipped With Amazon Prime.

If you are an Amazon Prime member and your item has not arrived on your address, then you should contact Amazon for related items.

As an Amazon Prime Members, you have some more features with that Amazon solve your issue as soon as possible.

you can contact Amazon about missing packages by following the below process.

How do I contact Amazon about a missing package?

If your Amazon package not delivered and want to contact Amazon about a missing package? then you need to follow the below steps.

  1. First, check your Product delivery status.
  2. Call 1 (888) 280-4331 speak with customer service for tracking updates.
  3. Ask neighbors if they received the package.
  4. Wait 24 to 36 hours after the expected delivery date and time to file a claim.
  5. If not received then start the claim with Amazon here.

What happens if my package is lost Amazon?

If your package is lost from Amazon then don’t worry, you can contact Amazon for missing package.

You can contact Amazon by going to Accounts and List > Your Account > Your Orders. and find the product with that you have an issue. and check your Package delivery status. if the status is shown as delivered, then you first need to contact the seller through your Amazon account, then ask again about your product deliver status and give the seller 36 to 48 hours to respond to your query.

If the seller does not give you a satisfactory response, then you can file a claim.

How to Avoid Fake Sellers on Amazon.

These days on Amazon fake sellers numbers are increasing day by day.

It is because, Amazon is a very large e-commerce tech giant, and day to day it becomes more famous.

So increasing the number of sales, every day new sellers are registered on Amazon.

So before you buy an item from Amazon you need to avoid fake sellers on Amazon.

How you can identify fake sellers on Amazon?

Identifying fake sellers on Amazon is quite easy, for avoiding fake sellers you should need to check sellers profile page, here you can see, sellers lifetime feedback rating, or their score over the last three, six, and 12 months.

Avoiding fake sellers is not only a good habit for you but also by following these steps your product is not miss-delivered and your money is safe.

see image below, this seller seems very trustworthy, and it has only 4 percent reviews are negative from a total of more than 17,300.


So above we mention some of the best methods to solve all your issues related to Amazon package not delivered. with that, we thought you about how to identify fake sellers and make your money safe from fake sellers. these methods are really helpful for you.

This post is really helpful for you, but if you completely irritated with Amazon and want some best trustworthy Alternatives of Amazon then you should go with the best Amazon alternatives.

If you face any issue again like that then please share your comments below comment box.

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